This workaround should be tried If you:
Are experiencing errors with Waymark on all browsers (Chrome, Edge, Firefox, Safari) on a device
Can access account/Waymark site properly on an alternate device
Have updated browsers and are still experiencing issues
Have deleted cookies/developer cookies and are still experiencing issues
Your next step is to check the system time vs actual/world time.
If your device is incorrect by more than 5 minutes, this can create a security authentication error, resulting in an error message for the affected user, on the device.
How do I know if the system time is incorrect?
How do I know if the system time is incorrect?
Compare the device’s time with a personal device that is automatically updated and/or their time zone on the World Clock online.
What do I do if the system time is incorrect by more than 5 minutes?
What do I do if the system time is incorrect by more than 5 minutes?
You will need to update their device’s time:
This may be requested through your business’/company’s IT team
You may have access to update on your own device
Ensure that date/time is automatically synced, if available.
Once updated, refresh your browser and attempt access again.