Please follow these simple steps to troubleshoot.
Navigate to your browser.
Open Developer Tools.
Right-click on your browser and select Inspect.
If that doesn't work, click here to see how to access.
At the top of the console, click Application.
You may need to click >> to see this option.
On the left menu, under Storage, find Cookies and look for your Waymark link.
Enterprise clients may see this as companyname.waymark.com
Right click on the Waymark link and click Clear. CLEAR the ‘{partner_name}.waymark.com’ sites as well.
Close the Dev Tools console.
Refresh your Waymark browser and log in again.
Navigate to Account to see if your issue is resolved.