Download on a computer

Once you complete a video you'll be able to able to download it from your Account page.

Maggie Hughes avatar
Written by Maggie Hughes
Updated over a week ago

You can download your video on a computer or mobile device.

How to download your completed videos

  • Click on the Account menu from the header.

  • Find your desired video under the Completed Videos section and click the Download button, then choose your quality. (Digital Quality (HD) or TV & Streaming (HD) Read the difference between the two here.

While your video is processing, the option to download will be grayed out. It can take between 5 and 10 minutes to become available to download from your account. If you don't see your video within that time, first refresh your account page, and it should be ready.

If it is still not ready, please contact us, and we'll look into the issue.

Did this answer your question?