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Troubleshooting Basics

Quick Tricks that might help!

Elijah Primero avatar
Written by Elijah Primero
Updated this week

If you’re experiencing issues using Waymark, below are a few things to try:

  1. Which browser are you currently using? Chrome is most compatible with our platform.

  2. Confirm you logged out/in and are experiencing the same issue?

  3. Confirm you're only working out of a single Waymark tab?

  4. Have you attempted to reproduce the issue in any other browsers or on a different device? If so, what were the results?

  5. If you are using Chrome, is your Chrome browser updated? Most important check here!

If you tried these steps and see the same issue, here are our most common workarounds:

  1. Cleared your cookies and cache. Please follow this help center article to do so.

  2. Double-check your computer's time clock. Please follow this help center article to do so.

  3. Ensure your Chrome browser is configured correctly. Please follow this help center article to do so.

Thank you for your cooperation, and we look forward to resolving this issue promptly.

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