Skip to main content
All CollectionsTROUBLESHOOTING
Unable to Access Waymark (System Time Issue)
Unable to Access Waymark (System Time Issue)
Elijah Primero avatar
Written by Elijah Primero
Updated over a month ago

If you are:

  • experiencing errors with Waymark on all browsers (Chrome, Edge, Firefox, Safari) on a device

  • Can access account/Waymark site properly on an alternate device

  • Have updated browsers and is still experiencing issues

  • Have deleted cookies/developer cookies and is still experiencing issues

Your next step is to check the system time vs actual/world time.

If your device is incorrect by more than 5 minutes, this can create a security authentication error, resulting in an error message for the affected user, on the device.

How do I know if the system time is incorrect?

Compare the device’s time with a personal device that is automatically updated and/or their time zone on the World Clock online.

What do I do if the system time is incorrect by more than 5 minutes?

You will need to update their device’s time:

  • This may be requested through your business’/company’s IT team

  • You may have access to update on your own device

Ensure that date/time is automatically synced, if available.

Once updated, refresh your browser and attempt access again.

Did this answer your question?